We offer Free Shipping in the continental United States. We do not ship to Alaska, Hawaii or Internationally.

Shipping is FREE on most orders to any address in the contiguous USA. A processing & handling fee of $5.95 will be added to all orders.
 
Please carefully inspect your order upon delivery to insure the merchandise is not damaged. If you encounter a problem, please do one of the following:
FOR VISIBLE DAMAGE: If the packaging shows  visible signs of damage, open the item immediately to check the contents, and ask the driver to inspect the contents with you. Then write a precise description of the damage on both your copy and FedEx Freight's copy of the delivery receipt.
If you feel like this merchandise is damaged beyond repair, then the merchandise should be REFUSED.  If you feel like this merchandise is acceptable with the noted damages, you should accept the merchandise and determine if this merchandise can be retained with an allowance.
FOR CONCEALED LOSS OR DAMAGE - NO VISIBLE DAMAGE TO THE PACKAGING: As soon as possible after delivery, unpack and inspect your shipment. Should you discover concealed loss or damage, report it to FedEx Freight immediately and request an inspection within 15 days of the delivery date. Until you receive your inspection, please leave the containers and packing materials as they were when you first discovered the loss or damage.
REQUESTING AN INSPECTION: After delivery, contact your local FedEx Freight service center or FedEx customer service at 800 463-3339 to help you determine if an inspection and formal written report will be required. Occasionally, FedEx may not have an inspector examine the damaged freight. Instead FedEx may request that you do the inspection yourself and keep a written description should a claim be filed later. Please note, however, that an inspection report is not a claim.
The FedEx Freight form contains the following message: RECEIVED THE ABOVE PROPERTY IN GOOD CONDITION EXCEPT AS NOTED RECORD EXCEPTIONS OF GOODS IN BODY OF FORM ABOVE

Please do not sign for items that are or may be damaged unless it is noted on the form. If you do not accept this merchandise due to damages, contact Great Rug immediately and we will process a replacement order for you and handle all of the dealings with the freight company.

Remember, once you sign for the item or give permission to FedEx Freight to leave the merchandise, you may be responsible for filing a claim with them if the merchandise has been damaged in shipping.