We guarantee that you will pleased with the your purchase from GreatRug.com. If for any reason you are not 100% satisfied with your selection, you may return it for a full refund. Whenever possible, we recommend that all returns be made in-person at The Great Rug Company location nearest you. If this is not possible, you will need to obtain a Return Authorization Number (RA#) via email from grc3415@msn.com. Visit our Returns page for more details.