• On-Line Purchase Return Policy

If for any reason you are not 100% satisfied with your selection, you may return it for a full refund.  Whenever possible we recommend that all returns be made in-person at The Great Rug Company location nearest you. If this is not possible, you must obtain a Return Authorization Number (RA#) via email from grc3415@msn.com. All returns and/or RA# request must be made within 7 days of receipt of merchandise.

• The customer is responsible for all shipping charges on return items.
• Once you receive your Return Authorization Number (RA#), you must attach it to the item wrapped in its original packaging (or equivalent) and then use a traceable courier of your choice (UPS, FedEx, etc.).
• IMPORTANT: We highly recommend insuring your return shipment for its full purchase price in case of loss or damage in transit. We cannot be responsible for lost or damaged items. You are responsible for filing claims with the carrier you choose for shipping your returned merchandise.
• Please completely wrap the rug you are returning in its original packaging or equivalent.
• Do not fold or apply tape to any surface of the item or rug.
• The returned item must be in new condition. If it is soiled or damaged, it may be refused.
• No returns will be accepted without a return authorization number.
• Returns will not be accepted after 7 days of purchase.
• Custom items are not returnable unless there is damage or a defect. For damaged items, we will gladly provide a replacement. 
• Rug pads that have been opened may not be returned for credit.

• Delivery Time

In-stock items usually ship within three business days. Delivery of braided and custom items may take up to 21 days. In some cases, all of the items in your order may not ship together or in the same package. Rug pads and accessories will normally be sent in separate packaging.

• Restocking Fee

No... if for any reason your rug doesn't work out, simply contact us within 7 days of receiving it and we will instruct you on how to have it shipped back. Upon receiving it, we will refund 100% of your purchase price. All we ask is that you pay for the return shipping.

• In-Store Approval Policy

• All in-stock area rugs may be taken on 48-hour approval.
• Any rugs kept longer than the 48-hour approval must have prior approval from management.
• If rug is kept past 48-hour approval then sale becomes final with no exchanges, refunds or credits available. 
• All rugs are subject to inspection for damage and/or abuse. Any rug that is found to be damaged, abused or used in any way cannot be returned or exchanged.